This post is about the folly of not preparing sufficiently. We came here to the Woodlea Cafe because of a recommendation from Tracy at The Bruce Arms in Limekilns. She had also recommended Ale and Pate in Dalgety Bay and that had proved very successful. Obviously Tracy had good taste in scones so we had high hopes for this place.

Sun-dried tomato scones?

The cafe is part of a farm shop on the outskirts of the small mining village of Crossgates in Fife. The local football team is  Crossgates Primrose, which plays at Humbug Park. First thing in the farm shop is a butcher’s shop specialising in game. It’s run by a very friendly chap who used to be a gamekeeper in his native Hungary. Then you pass through between large wooden benches laid out with fruit and veg before coming to the bakery. Unbelievably it had sun-dried tomato, cheese and garlic, cherry and almond, blueberry, fruit and plain scones on display. They all looked great and the lady assured us that she had been up since 4am baking them specially for us. She was laughing as she told us but we absolutely believed her. I really fancied trying the sun-dried tomato scones but she said that she supplied the cafe next door so we decided to go there. As we were leaving, with a slightly perplexed look on her face, she calleded “It’s under new management“. Didn’t make much sense at the time but later on it absolutely did!

Disappointment

There were none of the sun-dried tomato scones that we had seen earlier but they did have fruit, cheese/garlic and cherry/almond. Pat went for cheese and I for cherry. We also asked for a bowl of soup and coffees to go with the scones. The girl at the counter wrote down the order meticulously then we went to find a seat.

Very soon we realised that all was not well. People were leaving and calling to the staff “Just cancel our order“.  After half an hour we were preparing to do the same when a lady appeared and asked us what we would like …. argh!

We reordered and after another wait the scones arrived. Just scones on a plate, no jam, no butter, no napkins and obviously no cream. When one of the servers asked if everything was okay we said that we would rather have the soup before the scones. She said “of course” and after yet another wait the soup arrived but without spoons. We said we needed spoons for the soup and were told “of course” and they duly arrived … along with some forks?? The soup was quite good but it needed seasoning. However, the thought of asking for salt and pepper or even butter for the bread was too much for us to handle.

More disappointment

By this time we were settling in for what was obviously a farcical pantomime happening before our very eyes. People were still leaving. Some having not received any food and others because they had received some but had given up waiting for the rest. Having to ask for butter and jam for the scones topped it all off. Eventually we received two lots of butter from two different servers but in spite of asking three times for jam we never ever got any.  The scones turned out to  have been kept in the freezer overnight and were pretty much inedible. All in all this was a complete disaster. If we didn’t know differently we would have sworn that the UK government was running this place. 

Systemless

Actually, it was a shame. The manageress kept going around telling people that this was only their second day as if to excuse the utter shambles. However, the staff were trying really hard and some may have even been close to tears. They wanted to do well but simply hadn’t a clue how to do it. The problem was that there was no system and obviously no meaningful training. The stuff that actually emerged from the kitchen looked fine so it all seemed just a dreadful waste.

The manageress, who, along with her husband, turned to be the ‘new management’ was desperately trying to placate everyone. However, we know all too well just how difficult hospitality can be so we try not to criticise negatively. We had a chat with the manageress who was like a rabbit caught in the headlights. We advised her that the best thing she could do was close and open up again once they had themselves sorted out. Hopefully she does because it could be a great place. She didn’t charge for the scones.

Rise and Fall

If you thought our comment earlier regarding the UK government was harsh, it really wasn’t. Can’t remember the last time they got anything right. Unfortunately, although there is to be a General Election this year, none of the alternatives inspire any confidence either. Britain’s problems are deep seated … we seem to be witnessing the Fall bit of the Rise and Fall of the British Empire.

KY11 7ER                        Woodlea Cafe

///grin.buggy.disengage