When we were on Orkney we got a real sense of community. People supported each other by making local crafts and selling local produce. Staff had time for a chat and all that. There was just a certain honest homeliness about the island and the people so we were not surprised to learn that it was voted best place to live in the UK, five years in a row. In spite of the wind! Today’s venue is about as far away as you can get from that. This could easily be where the Great God of Consumerism actually lives!

It is, of course, Buchanan Galleries in Glasgow. Even the name of the cafe at the John Lewis store, ‘The Cafe by Benugo’, sounds a bit pretentious. Turns out that ‘Benugo’ is a company founded by Ben and Hugo Warner (see what they did there) in London in 1998.

They now service all the John Lewis stores as well as many others and have over 2,000 employees … well done Ben and Hugo. The John Lewis stores themselves are perhaps not too far removed from the community spirit we found on Orkney. They are run by the John Lewis Partnership, set up by John Spedan Lewis in 1920.

Illogical systems

After the store had been operating for over fifty years he had the revolutionary idea (for the time) that staff would be better motivated if they had a say in running the company. And a share in the profits … something which continues to this day, all staff are ‘partners’ in the company. The JLPartnership also runs the Waitrose supermarket empire and is now a multi £billion business … a far cry from its first day’s takings of 16s 4d (82p) in 1864. What about the scones by Benugo? It is self-service and the seating area is spread around a vast glass balcony overlooking one of the busy concourses.

We opted for a ‘cream tea for two’ which at £8 seemed like good value. It was slightly odd, however, in that, usually with these things, you can have whatever you like to drink. Not here! Pat wanted peppermint tea, no problem, but I felt like a coffee. No, it had to be tea or nothing. No big deal but it just seemed like a slightly illogical  bit of inflexibility. The scones themselves were good though a little on the sweet side for our taste … no topscone unfortunately.

Partnership working in Spain

Illogical inflexibility seems to be the order of the day. The Spanish government has just removed Catalonia’s autonomy. Surely a massive blow to democracy. Unbelievably, it’s happening within the EU. Goodness knows where they will go from here but you can’t help feeling that it will all end in tears. Scotland should beware … devolution is currently under threat with the repatriation of powers from Brussels. Many of which may never reach Edinburgh if Westminster gets its way. Hopefully Spain will take a lead from John Spedan Lewis and get into some sort of partnership with the Catalans. It worked for him.

G1 2GF     tel: 0141 353 6677       The Café by Benugo