As department stores go John Lewis is just a little bit different. It began back in 1864 with a small drapery shop in London’s Oxford Street and has prospered ever since. Okay, but what makes it different? Its full name is the John Lewis Partnership because all of its 74,000 staff are partners in the company and share in its success. Part of their mission statement states “Driven by our ambition to make the world a happier place by leading with kindness and delivering integrity“. The cynic might say “Well they would say that, wouldn’t they“

Well we were a bit cynical as well but then we experienced it first hand. We’ve given up looking for hydrangeas and now we are on the hunt for an armchair. John Lewis has a huge furniture department hence we’re here at their Glasgow store.

A slip of paper

However, In spite of an amazing range we couldn’t quite find what we were looking for. One of the staff tried very hard to help us but eventually he apologised and gave up. Asking if there was anything else he could help us with, we asked “the war in Ukraine?” He just smiled and took himself off. A bit later on, however, he caught up with us again and handed us a slip of paper. He felt bad that we hadn’t found a chair so this little piece of paper entitled us to free coffee and cakes in their cafe. How kind was that? For us, the world was indeed a happier place.

Baristas?

Suffice to say, this little piece of paper forced us to find their cafe and eat scones and drink coffee. Otherwise it would never have crossed our minds … honest! Previously we have reported on The Cafe by Benugo which is an independently run restaurant on the third floor. This time we were in their own self service cafe ‘The Place To Eat‘ on the first floor. Like the store the cafe is huge. There was a bit of a log jam around all three coffee serveries (it takes a long time to make a coffee these days) but eventually we had what we wanted and were able to find a table by a window.

They have a large sign saying “Please leave everything on your table, we will clear it up“. And they did! There must have been about sixty or seventy tables but as soon as anyone left, the table was cleared and cleaned. It was diffucult to choose between looking out the window at everything going on outside or just watch all the comings and goings in the cafe. Dilemas, dilemas! It was all really good. Nice little pots of clotted cream and jam and the scone iteself was wonderfully textured with just the right amount of crunch. A topscone had it not been for the self-service nature of the place.

A happy place?

We were impressed, this place does do it’s best to make the world a happier place. Of course, there’s only so much they can do. Our young chap didn’t have any answers for Ukraine but then, no-one else does either. It’s impossible to see how either side can win. And now, with long range missiles in the mix, it seems to be in danger of escalating in to goodness knows what. In the Middle East, with the might of the US behind them, Israel cannot help but win the war … but they will never know peace. No winners, only unhappy losers. With their expertise in kindness and making things ‘happy’ perhaps a John Lewis management team  could provide a few pointers?

G1 2GF        tel: 0141 353 6677          John Lewis Partnership

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